Global travel and operational risk company, Anvil Group, today officially announced the launch of its in-house medical assistance service, Anvil Assist. This significant investment by Anvil makes it the only provider to offer clinician-delivered medical assistance as part of a fully integrated in-house end-to-end risk management solution.
Based out of Anvil’s existing global operations centre in the UK, Anvil Assist provides multilingual 24/7 medical and security assistance for clients wherever they may be. With more incidents now demanding a coordinated medical, security and travel response, Anvil’s comprehensive in-house service is designed to cover any event that could impact the health, safety or wellbeing of a corporate traveller or expatriate.
Matthew Judge, Anvil’s Group Managing Director comments, “Exceptional care is about individuals not case numbers. That’s why Anvil now operates the only fully clinician-delivered medical assistance service, underpinned by an independent network of clinical facilities. For Anvil clients, this means that their people will always speak directly to a trained medical professional when they need to, and have access to the highest quality care wherever they are in the world.”
He continues, “Having partnered with medical assistance providers for many years, we understand how important this service is for clients. However, clients are now demanding a far more joined-up approach to medical and security assistance provision and rightly so. It’s taken a significant investment for us to bring our own clinicians on board, but it’s something we are passionate about doing and we’re extremely proud of the service we can now provide.”
An extension to Anvil’s existing global operations hub, the emergency response centre is staffed round-the-clock by a multilingual team of highly qualified and experienced first responders and clinical professionals. They directly manage all medical cases – from pre-deployment screening and clearance to travel, initial diagnosis and local treatment to repatriation and post-travel care.
The highly skilled team is headed up by Dr Juliane Kause BSc, MBBS, FRCP, AKC. A Fellow of the Royal College of Physicians, Dr Kause is a specialist in acute and critical care medicine and a founder member of the international Society for Rapid Response Systems. She also has over 20 years’ experience as an aeromedical physician.
Matthew Judge comments on the appointment, "We're thrilled to have Juliane on board as our Chief Medical Officer. Her critical care and medical management experience will help us to deliver a service that really is second to none.”
Anvil’s decision to bring medical assistance in-house is enabling the provider to now offer clients a far more connected approach to medical and security assistance provision. It also allows Anvil to ensure that they are offering clients the very best possible care, not just during an incident but afterwards. Anvil is the only medical assistance provider to offer post-care, ensuring individuals who have experienced medical issues abroad or been caught up in a major incident are mentally and physically well, and able to successfully complete their treatment and return to work.
Judge concludes, “With over 30 years’ experience, Anvil has encountered virtually every assistance scenario imaginable. By making medical assistance part of our core in-house service, clients can now receive an even faster joined-up response that returns their people to health and restores business as usual as soon as possible.”