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Blog 8 February, 2022 Back

TRM and the new ISO 31030 Travel Risk Management Guidance

Matthew Judge, Group Managing Director

Anvil Group MD Matthew Judge

Travel Risk Mgmt why its important

TRM is a comprehensive, consistent, and proactive approach to protecting your people and your organisation from travel risks and is an essential part of the organisations wider People Resilience strategy.

As we settle into new ways of doing business, the attitude of people who travel on behalf of the organisation has changed. Instead of thinking ‘it won’t happen to me’ it’s now ‘it might happen to me’.

The new ISO 31030 Travel Risk Management Guidance adds much needed definition in this area. Aimed at any organisation who has travelling employees, the guidance lays out what should be expected of organisations in demonstrating duty of care provision for the health, safety and security of their travelling workforce. It covers risks to everything from data, business continuity and reputation to legal, financial and HR operations.

All organisations with travelling employees should have a travel risk management policy and programme in place. The core components of an effective travel risk management programme can be separated into three main areas or stages – pre trip, active trip and post trip.

Pre-planning is more vital than ever!

There is far greater emphasis on the pre-trip due diligence process before travel starts, to understand the various elements of the trip and how organisations are going to identify and treat risk at each of the key stages. From anticipating and assessing the potential for disruption, developing response plans and then communicating anticipated risk exposures to travellers as part of “duty of care” to employees.

Whether you are updating or creating a new travel risk programme, ISO 31030 provides guidance on how to manage the risks to your organisation and your travellers. It covers travel even before its booked, to how to respond if something does go wrong: whether a natural disaster or act or terror, or (more often) a traffic accident or illness.

If something goes wrong and an employee suffers loss or harm as result, it is likely that the employer organisation will be asked ‘did you follow the principles of the Travel Risk Management Guidance?’ The implications of disregarding or not having consulted its recommendations may be that a company will be judged not to have met its obligations responsibly.

One of the aims of ISO 31030 is to promote a culture where travel-related risk is taken seriously, resourced adequately, and managed effectively.

Internationally recognised, the standard establishes clear guidelines for assessing risks related to travel, removes the guesswork, and provides clarity in an area that’s never been more critical for organisations and their travellers.


To help organisations with their TRM we have launched an online IS0 31030 Travel Risk Management benchmarking tool.  This survey is the only one of its kind in existence. An in-depth online scorecard helps organisations benchmark their existing travel risk management programmes against ISO 31030. It’s free to use, takes about 10 minutes to complete, and generates an instant result to see how your TRM measures up against the standard.

We are also pleased to announce Anvil is involved in official ISO 31030 training alongside GBTA. Our partnership to co-host Travel Risk Management Bootcamp: Understanding and Implementing ISO 31030 extends throughout 2022, with myself and our US MD Cal Pratt delivering online training sessions. or more information on the upcoming sessions and how to enrol visit the GBTA website 

With ‘Managing the return to travel’ appearing at number one on the list of top ten priorities for business travel managers, followed by duty of care, traveller wellbeing and sustainable practice, according to the ITM | Institute of Travel Management’s annual survey of buyer members, it’s more important than ever for organisations to become truly resilient, and to achieve this means continual reviewing and enhancing of travel risk management programmes – ISO 31030 provides a great framework for that purpose.

You can get started now with our comprehensive online survey, see where improvements need to be made, our guidance will help you with further development and improvement of broader risk management policies and procedures. The survey is designed to assist Security, Travel, HR, Medical stakeholders establish clear guidelines for assessing and mitigating travel risks.

The world is increasingly unpredictable, creating more insecurity for anyone doing business internationally. With the right policies and programmes in place though, your organisation can embrace the unfamiliar with confidence – continuing to conduct business as usual wherever you operate.

If you would like further information on setting up or reviewing your TRM programme, or want to learn more about the new ISO 31030 standard, speak to one of our experienced team directly on +44 (0)20 7938 4221 or via